FAQ
We handle sourcing, shipping, customs clearance, and NTSA registration. You simply choose your model, pay the deposit, and we deliver the keys to your driveway in Nairobi.
Yes, we specialize in brand-new units sourced directly from Chinese factories. We also offer a curated selection of certified pre-owned EVs with verified history.
We import top-tier manufacturers including BYD, Geely, NIO, Great Wall Motors, and Chery, focusing on models proven for durability and performance.
Typical delivery takes 45 to 60 days from order confirmation, depending on shipping schedules and customs processing times at Mombasa Port.
Yes. Our quotes cover the vehicle cost, freight, insurance, import duty, VAT, and registration fees. There are no hidden surprise charges.
Absolutely. You can select specific colors, trim levels, and interior options directly from the factory catalog before production begins.
Yes, we partner with leading Kenyan banks to facilitate competitive EV financing plans tailored to your cash flow and credit profile.
Most imports are Left-Hand Drive (LHD), which is fully legal in Kenya. We provide a brief orientation to ensure you are comfortable driving them safely.
Brand-new vehicles come with full manufacturer warranties. We also offer optional extended warranty packages for added peace of mind.
Yes, we welcome visitors at our Nairobi location to view stock models, discuss options, and schedule test drives for available units.
Charging & Battery Performance
Ranges vary by model, typically offering between 300km and 600km on a single charge, sufficient for daily commuting and inter-city travel.
You can charge at home using a standard wall socket or dedicated wallbox. Public charging stations are also expanding rapidly across Nairobi and major highways.
Home charging takes 6-8 hours overnight. DC fast chargers can replenish up to 80% battery capacity in approximately 30 to 45 minutes.
Yes, we offer end-to-end home charger installation services, including site assessment, electrical upgrades, and professional setup.
EVs store energy; a blackout does not affect your ability to drive. You simply charge when power is restored. Solar integration is also an option.
Modern EV batteries are designed to last 15-20 years. Most manufacturers guarantee 70-80% capacity retention after 8 years or 160,000km.
No. EVs have fewer moving parts than combustion engines, resulting in significantly lower routine maintenance costs and fewer service visits.
Yes. All our EVs meet rigorous IP67 waterproofing standards, making them completely safe to drive and charge during heavy rains and floods.
We adhere to global sustainability standards and can facilitate responsible battery recycling or second-life applications at the end of their lifecycle.
Extreme temperatures can slightly reduce range, but Kenya’s moderate climate ensures optimal battery performance year-round with minimal degradation.
After-Sales Support & Service
Yes, our Nairobi service center is equipped with specialized tools and trained technicians to handle all EV repairs and diagnostics.
We maintain a robust inventory of genuine spare parts locally to minimize downtime and ensure quick turnaround for common repairs.
Yes, all new purchases include complimentary roadside assistance for towing, flat tires, or battery jump-starts anywhere in Kenya.
Absolutely. Our team performs over-the-air updates and manual software flashes to ensure your vehicle runs the latest firmware versions.
While we specialize in the brands we import, our facility is capable of servicing most major electric vehicle makes with prior appointment.
EVs typically require annual check-ups focused on brakes, tires, coolant, and software, rather than frequent oil changes and engine tuning.
Yes, every handover includes a comprehensive tutorial on vehicle features, charging best practices, and efficiency driving techniques.
We offer remote diagnostics and can coordinate with partner garages in major towns for basic maintenance and emergency support.
Yes, we provide tailored fleet management solutions including scheduled maintenance, usage reporting, and dedicated account managers.
Booking is simple via our website, email, or phone. We offer flexible scheduling including weekend slots to suit your busy lifestyle.
Cost Savings & Incentives
Switching to an EV can reduce your fuel costs by up to 70%, as electricity is significantly cheaper per kilometer than petrol or diesel.
Yes, the Kenyan government offers reduced import duties and excise taxes for electric vehicles compared to conventional combustion engines.
As demand for green transport grows, EV resale values in Kenya are stabilizing and expected to appreciate as the market matures.
Many insurers now offer competitive premiums for EVs, recognizing their advanced safety features and lower theft risk profiles.
Annual maintenance costs are typically 40-50% lower than petrol cars due to fewer moving parts and no engine oil requirements.
Yes, integrating solar panels can drastically reduce charging costs, potentially allowing you to drive for free using sunshine.
While direct grants vary, the overall tax structure heavily favors EV adoption, effectively acting as a significant financial incentive.
When factoring in fuel, maintenance, and taxes, the 5-year total cost of ownership for an EV is significantly lower than comparable petrol cars.
Yes, we offer flexible corporate leasing packages that allow businesses to deduct expenses while reducing their carbon footprint.
Contact our sales team for a personalized savings calculator based on your current mileage, fuel type, and driving habits.
General Questions & Trust
Yes, we are a fully licensed and compliant automotive dealer registered with all relevant Kenyan regulatory bodies.
Our headquarters and showroom are located in Nairobi, strategically positioned for easy access from all major suburbs.
Yes, test drives are available by appointment for our stock vehicles. Contact us to schedule a convenient time.
Currently, our primary focus is the Kenyan market, but we can discuss regional export opportunities for bulk fleet orders.
You can reach our sales team directly via email at sales@evkenya.com or call our office during business hours.
Our pricing is transparent and competitive. However, we offer special packages for bulk fleet purchases and corporate clients.
Yes, we evaluate and accept trade-ins of both petrol and electric vehicles towards the purchase of your new EV.
Absolutely. We adhere to strict data privacy policies to protect your personal and financial information at all times.
For large fleet buyers, we can organize factory visit tours in China to inspect production lines and meet the engineers.
We combine direct factory access, technical expertise, and comprehensive after-sales support to ensure a seamless ownership experience.
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